• Getting started with Willow & Pine is simple. Before services begin, your office will need a few things in place so our team can securely access the systems required to provide your selected services.

    We'll confirm the requirements with you during the onboarding process and make sure everything is ready before work begins.

  • Our services are offered through a monthly service plan, rather than hourly billing.

    Plans start at $2,070 + HST per month for one dentist provider.

    Additional dentist providers are $500 + HST per provider, per month.

    There are no long-term contracts. Services can be cancelled with 30 days' notice.

    We'll discuss your office's needs before getting started so we can confirm that Willow & Pine is the right fit for your practice.

  • Yes. Willow & Pine requires a dedicated computer that is available for remote access during the hours our team is working.

    The computer should:

    • Be located at your dental office

    • Remain powered on and connected to the internet

    • Be available for Willow & Pine remote access

    • Have the programs and systems required for your selected services

    A dedicated workstation allows our team to work remotely without needing access to other computers in your office.

  • That's okay.

    A headless mini PC may be an option for your office.

    A headless mini PC is a small computer that can operate without a permanent monitor, keyboard or mouse once the initial setup is complete.

    One option to discuss with your IT provider is the Beelink EQi12 Mini PC.

    We recommend speaking with your IT provider before purchasing any equipment. They can confirm that the computer is compatible with your office's network, security requirements and existing systems.

  • The dedicated computer will need access to the programs required for your selected Willow & Pine services.

    These may include:

    • Tracker

    • Your office email

    • MaxAssist, if used by your office

    • Microsoft Excel

    • Microsoft Word

    • Splashtop for remote access

    Your IT provider can assist with installing and configuring the required programs.

  • If your office has an IT provider, we recommend involving them during the setup process.

    Your IT provider can assist with:

    • Setting up the dedicated computer

    • Network and security settings

    • Installing required software

    • Configuring remote access

    • Ensuring the computer remains accessible when no one is physically at the office

    Willow & Pine will provide the necessary remote-access requirements and can work with your IT provider as needed.

  • Willow & Pine will require remote access to the dedicated workstation where the necessary programs and information are available.

    This allows our team to complete your requested administrative services remotely without requiring access to other computers in your office.

  • Yes. The dedicated workstation needs to remain powered on and connected to the internet during the hours Willow & Pine is scheduled to work.

    This allows our team to connect remotely when needed.

  • No.

    Willow & Pine Remote Dental Solutions provides administrative support by reviewing insurance payments, identifying discrepancies and determining possible reasons for non-payment, overpayment, underpayment or processing issues.

    Willow & Pine does not contact insurance providers or patients on behalf of the dental office.

    Any required follow-up, corrections, appeals or resolution of insurance matters remain the responsibility of the dental practice.

  • A communication process will be established to ensure identified issues and required follow-ups are communicated to the appropriate member of your team.

    If your office uses MaxAssist, follow-up items can be communicated through the program.

    If your office does not use MaxAssist, follow-up items will be communicated by email to the designated in-office staff member.

    This allows Willow & Pine to identify and organize the issues requiring attention while your office retains responsibility for direct communication with patients and insurance providers.

  • Once your computer, software and remote access are ready, Willow & Pine will complete the remaining setup and confirm that everything is working properly before services begin.

    We'll make sure our team can connect to the workstation and access the programs required for your selected services.

  • That's okay.

    We'll walk you through the Willow & Pine requirements before services begin so you know exactly what needs to be in place.

    If your office has an IT provider, we can provide the technical requirements they need to complete the setup.

  • Services can begin once the required equipment, software, remote access and communication process have been set up and confirmed.

    This ensures our team can begin working efficiently from day one.